In 2008, a modest online outlet named “Shop for Less” began its journey, focused on providing high-quality, open-box mobility equipment to those in need. Today, known as Livewell Today, this company has become one of the UK’s largest online retailers of mobility and independent living aids, transforming the lives of many with its innovative products and commitment to customer care.
The Evolution of Livewell Today
The transformation from Shop for Less to Livewell Today wasn’t just a rebranding; it represented a significant shift in strategy and product offering. Initially focused on ex-demonstration and refurbished products, the company expanded to include a wide range of new mobility aids such as scooters, riser recliners, and adjustable beds. This expansion was driven by a renewed focus under the leadership of managing director Shaun Casey, who steered the company through rapid growth and diversification.
A Focus on Quality and Customer Service
Livewell Today distinguishes itself through a commitment to quality and upfront pricing. Understanding the critical role their products play in customers’ lives, Livewell ensures that each item is not only affordable but also backed by comprehensive after-sales support and warranties. The company’s approach is evident in its product guarantees and the extensive customer reviews that praise both the products and the service received.
Technological Advancements and E-commerce Strength
With the rise of e-commerce, Livewell Today embraced technology to enhance its customer service experience. The launch of their new website in 2020, coupled with several user-friendly enhancements, marked another milestone, ensuring that customers could easily access and purchase their needs online with greater convenience.
Community and Feedback
Livewell Today is not just about selling products; it’s about building relationships and fostering a community. Through active engagement on platforms like eBay, where they maintain a high customer satisfaction rate, Livewell ensures that feedback directly influences their product offerings and service improvements. Their presence on eBay showcases a wide range of products, making mobility aids accessible to a broader audience.
Looking to the Future
As Livewell Today continues to grow, the company remains dedicated to its mission of enhancing mobility and, by extension, enhancing lives. With ongoing investments in product development and customer service, Livewell is set to remain at the forefront of the mobility aid industry, providing solutions that allow individuals to live more independently and with dignity.
